• WE BRING YOUR
    CUSTOMER'S PERSPECTIVE
    TO LIFE

WHAT WE DO

Vivify VOC provides research and consulting services that help digital companies bridge the gap between business objectives and market needs. Through our research, we bring the consumer's perspective to life, fostering a deeper understanding within organizations marketing to and serving them.

OUR OTHER SERVICES

Personas

Vivify VOC provides end-to-end persona creation services, starting with business stakeholder interviews to understand how companies perceive their customers. We then map out a research plan which includes both qualitative and quantitative research methods.

OUR OTHER SERVICES

Customer Journeys

Vivify VOC's research methodologies are optimally suited for recording the entire customer journey. We establish relationships with consumers and empower them to record their experience with brands using audio / visual diaries and other longitudinal research techniques optimized for multiple touchpoints.

OUR OTHER SERVICES

Mobile Ethnographies

Vivify VOC's mobile ethnographic services allow our clients a peak into the day-to-day lives of their customers, seeing the moments that define their customer's personal stories, through user-generated videos, photos, poll responses and opinions about a product, service and / or brand.

OUR OTHER SERVICES

Eye Tracking

Vivify VOC has access to a full suite of eye-tracking tools and technology which allows our clients to see what elements of a webpage or online advertisement attracts and keeps the attention of viewers.

OUR OTHER SERVICES

Voice of Customer Surveys

Vivify VOC has extensive experience writing, coding, launching and analyzing voice of customer questionnaires, which gives companies an in-depth and statistically significant understanding of their customer's attitudes, opinions, beliefs, values, and / or behaviors.

OUR OTHER SERVICES

Accessibility Audits

Vivify VOC can help your company build a website that is accessible to people with visual, auditory and motor disabilities, so that you expand your market while ensuring that you are compliant with Section 508 of the Americans with Disabilities Act.

MEET THE TEAM

WHO WE ARE

GARY AUSSANT

Founder & Principal Consultant


Gary has over over 20 years of experience in the UX field, working in a number of different research & design roles delivering quality digital products for various Fortune 100 companies. Some of his past and current clients include Fidelity Investments, the National Oceanic and Atmospheric Administration, the state of Massachusetts, Barnes & Noble, Pier 1 Imports, General Motors, and TIAA-CREF.

VIVIFY BLOG

OUR PERSPECTIVES

Dealing with feature creep.

September 4, 2016

Dealing with feature creep.

September 4, 2016

READ OUR BLOG

WE CAN HELP YOU

GET IN TOUCH


7 Salem St, Newburyport, MA 01950

gary@vivifyvoc.com

(978) 873-7340

VIVIFY VOC

© 2016 ALL RIGHTS RESERVED.

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